Returns & Refunds Policy

At enneodoi.gr, we want you to be completely satisfied with your purchases. Below are the terms and procedures for product returns and refunds, in accordance with Greek and European consumer protection legislation (Law 2251/1994, as amended, and Joint Ministerial Decision Z1-891/2013).

1. Right of withdrawal (return within 14 days)

As a consumer purchasing remotely through our online store, you have the right to withdraw from your purchase within 14 calendar days, without needing to state a reason.

The 14-day period begins from the day you – or a third party you have appointed, other than the carrier – physically receive the product. For an order with multiple products delivered separately, the period begins upon receipt of the last product.

To exercise this right, simply inform us with a clear statement before the deadline expires – via email at [ΕΜΑΙL] or by completing the model withdrawal form at the end of the page.

Conditions for accepting the return:

  • The product must be returned sealed, in its original unopened packaging and in excellent condition. As a food item, opened or unsealed pulses cannot be returned for health and hygiene reasons (see section 2).
  • It must be accompanied by the proof of purchase (receipt or invoice).
  • You are only liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and function.

2. Exceptions to the right of withdrawal

Under the law, the right of withdrawal does not apply, among other things, to:

  • Sealed food items that have been unsealed or opened after delivery and are not suitable for return for health and hygiene reasons.
  • Products that, as foodstuffs, can spoil or whose expiry date has passed.
  • Products that have been partially used or are no longer in their original sealed packaging.

In simple terms: returns are only accepted for closed, sealed packages in perfect condition. For opened products, returns are not possible, unless the product is faulty or spoiled (see section 6).

3. Returns Procedure

  1. Contact us, stating your order number.
  2. You will receive instructions and the return shipping address.
  3. Securely package the product along with the proof of purchase.
  4. Send the parcel

4. Return Costs

The direct costs of returning the product are borne by the customer, unless the product is faulty or has been incorrectly dispatched.

Alternative wording, if you cover the shipping costs: 'The store covers the return shipping costs entirely.'

In case of a faulty or incorrectly dispatched product, the costs of return and re-dispatch are borne entirely by the store.

5. Refunds

After receiving and inspecting the returned product, we will refund all amounts paid by you, including the initial shipping costs (excluding any additional costs if you chose a delivery method more expensive than our standard offering).

  • Returns are processed within 14 days of notification of your withdrawal. We reserve the right to delay the refund until we have received the product or proof of postage.
  • The refund will be issued using the same payment method used for the purchase, unless otherwise agreed. You will not incur any charges for the refund.

6. Faulty, Damaged, or Incorrect Products

If the product you received is faulty – for example, it is damaged, past its expiry date, arrived with damaged packaging, or you were sent the wrong item or quantity – please contact us immediately, with photos if possible.

In these cases, you are entitled, at your choice, to a free replacement or a full refund, with no additional shipping or return costs. The request must be submitted as soon as possible after receiving the product.